understanding of people who find themselves in difficult binds. Instead of saying, “Well, you shouldn’t have been in that situation,” or “We can’t use you,” I understand now how people can get trapped and the support they need to survive and prevail. Can leaders be trained? Yes, I think they can. Going on the assumption that everybody has charisma for somebody, they can enhance that charisma by becoming competent in certain areas. I think of Dwight D. Eisenhower, who many believe was a mediocre line